In case you want to return the item, please inform us within 7 days of receipt. Date of receipt is the delivery day shown in the tracking system of the shipping company.
Before sending goods back please contact us by email to make us aware of your intentions. We would like to explore with you which possibilities can be applied in your case.
We regret we cannot issue a refund for underwear unless the packaging is unopened and intact.
The amount which we are refunding back is the full product price. Please be aware that we are not refunding the shipment cost that you have paid initially as this cost already accrued.
In addition you are obligated to carry the return shipment cost
In order to avoid any customs charges please make sure you mark your item clearly RETURN : NO COMMERCIAL VALUE as any charges incurred for returning goods back to us for refund are the responsibility of the customer and will be deducted from the refund.
Please note that your money will be refunded within 3 days of the item(s) being received. An email will be sent to confirm that we have processed your return.
EspressivoClub cannot accept responsibility for the loss or damage of products returned to us, so we advise you to retain your record/proof of tracking. Please ensure your parcel is securely sealed and clearly labelled.
“Realizator Global” EOOD
17 Rila str.
If you decide to cancel the order, please be aware that this is only possible if the product is still not dispatched.