Frequently asked questions
What is the processing time for an order?
We are not a retailer who is working with stock quantities. We are BDSM workshop that is manufacturing its own goods and we need time to produce your items. We do our best to we fulfill orders in 3-5 working days of the date of order and cleared payment. Please note that the processing time is different than the shipping time that depends on the shipping service you have chosen and your location.
What is the delivery time?
We ship from Burgas, Bulgaria, EU and the delivery time depends on your location and the shipping service you are going to choose. The average transit time is 5-10 working days for Standard shipping and 3-5 working days for Express shipping. Please find more details regarding the available shipping options to your country at the Shipping Policy. Please be aware that the given delivery time is average and could be prolonged by unpredictable situations. Therefore if you need your item for a certain date, we recommend you first to contact us and to discuss together the best possible way to get your order on time.
Do you ship discretely?
Our goods are discreetly packaged in a lined envelope with no reference to the content on the outside packaging. The sender is Red Pro LTD so it is no way referring to EspressivoClub and line of our products. Please, find more information in our Shipping Policy.
Do you maintain privacy?
Do you sell or rent customer info?
Wе don’t sell or rent customer info. We collect only the minimum needed information in order to secure that the item will reach successfully the customer. If you would prefer, we could ship your parcel to PO Box as well. Please, find more information in our Shipping Policy.
Do you accept exchange of an item?
Yes, we accept exchange for another size. Please see details at our RETURNING POLICY. However the best way to save time and money is to prevent the need of exchange. Therefore we recommend before ordering to refer always to the size charts available in the ads and/or to contact us for supporting you in choosing the best size that will fit in your case.
Do you offer customization?
Being EspessivoClub a bdsm brand with its own products and collections, usually we do not take custom orders.
However, feel free to contact us and share your kinky idea. We, together with our main designer, will discuss and consider your individual request and let you know in short term for the possibilities to realize your idea.
What kind of real leather do you use for your products?
Our real leather hoods, clothes and bondage gears are made from Premium Grade Full Grain Kidskin Nappa with soft, delicate and comfortable suede in the backside. Goat skin combines the nice softness of lambskin and in the same time the strength inherent in cowhide leather. The genuine leather is made in Europe according to our specifications and exactly for our models. Take an informed decision with reading more for our Real Leather BDSM Hoods Collection.
What kind of artificial leather do you use for your products?
The artificial leather we use is PU (polyurethane) leather which is especially produced and lab tested for us. It meets all EU requirements for quality and health safety, it allows machine washing and the material itself is soft which makes our products comfortable for extended wearing.
Do the pictures in the ads show the real products?
Every picture in our ads shows the real product that you will receive. All images in the entire website are property to “EspressivoClub” and subject to copyright. We are European tailor and we produce by our own all products you see in the shop. We could guarantee that you will get what you see only if the product is purchased from the current website (www.espressivoclub.com), our official stores in Etsy and eBay, or if the reseller is our official partner. The lasts will explicitly indicate in the ad that they sell “EspressivoClub” products and the item will be offered in sizes. Be alert for sellers who use unlawfully
and in violation of copyright our pictures to present and sell their production. They usually use a cut part of the picture to hide the logo of “EspressivoClub” and don’t post the pictures showing the product in details. If you have any doubts about the authenticity of the ad or the legitimacy of the seller to sell EspressivoClub products, please contact us immediately.